Refund and cancellation policy

• First paid purchase: if the Service doesn't work for you, ask within 7 days of payment for a full refund of that subscription fee.
• Renewals: monthly and yearly renewals are not refundable once the new period starts. Cancel before the renewal date to avoid it.
• Upgrades are charged pro rata. Downgrades apply from the next billing period without a refund.
• No refund is given for accounts suspended for breaking our terms or Meta's policies.

• Wallet recharges pay for Meta's WhatsApp charges. Amounts already used for messages cannot be refunded, as Meta charges us for them.
• Unused wallet balance can be refunded when you close your account, after deducting payment gateway charges.
• Wallet balance cannot be transferred to another account or exchanged for plan fees unless we agree in writing.

Owners can cancel anytime from Settings → Plan billing and wallet, or by writing to us. You keep access until the end of the period you have paid for. You can export your data before the account closes.

We review refund requests within 3 working days. Approved refunds go back to the original payment method within 5–7 working days after approval, depending on your bank. GST is refunded or adjusted through a credit note as per law.

Send your company name, registered email and payment reference to:

Hatflow Agency
Concourse level, Metro Station, Street Number 04, opp. Ticket Counter Entry gate, Sector 7, RRTS, Patel Nagar, Ghaziabad, Uttar Pradesh 201003
Email: officialhatflow@gmail.com
Phone: +917055481738, +916395855214